RETURN AND EXCHANGE POLICY
While we take pride in all of our BIBERON products, if you are not satisfied with your online purchase we are happy to assist you with a return. We gladly accept the return or exchange of unworn, unused or defective BIBERON merchandise for up to 30 days after the shipment. Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method. Merchandise must be returned with all original internal packing materials, boxes and containers and accompanied by the packing slip or invoice. Unfortunately, items marked "final sale" on the website, tag or invoice are not returnable. Original shipping charges are non-refundable.
BIBERON merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
RETURN AND EXCHANGE INSTRUCTIONS
Returns are now easier than ever! Simply choose one of the following convenient options to make a return or exchange:
RETURN BY MAIL
The above Online Return and Exchange Policy applies to all returns made by mail. Please note that this option is available only for items ordered from BIBERON Online. If your item came from a retail store, it must be returned to a store.
If you already have an account with us, simply log in and select the RETURN option in your order history. If you are returning a gift or don't have an account, you can locate your order with your order number. Follow the instructions to start your return process.
Enclose your Return Authorization form in the return package with the item(s) you're sending back to us. If your order arrived in multiple packages and you want to return more than one item, you may be issued multiple shipping labels and Return Authorization forms. The return shipping fee for each shipping label ($6.95) used will be deducted from your refund. We suggest consolidating your return by using only one of the shipping labels and enclosing all printed Return Authorization forms into the package. If you do not wish to use the return shipping label we provide, you may send it back using your own trackable shipping method. We strongly suggest you insure your package if using an alternate shipping method since BIBERON handbags LLC, is not responsible for returns that we do not receive.
Packing & Courier Service
Securely package the articles with the original internal packing materials, boxes and containers. Secure the shipping label on the package (covering up any old labels and UPC codes) and drop it off at your nearest US Post Office location. You may also leave it in your mailbox for local postal carrier pickup.
Shipping charges for returns are the customer's responsibility; we do not accept C.O.D. deliveries. We are not able to accept hand-delivered returns. We are not responsible for items lost in the mail. Your return and refund will be processed within 5-8 business days after item(s) are received by us. Refunds are given for the item's extended price indicated on the original packing slip/invoice and any applicable taxes, excluding any shipping fees and additional discounts. Certain exceptions apply. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
The easiest way to make an exchange is by exchanging by mail. Simply contact us at email@example.com. One of our friendly Customer Care agents will help you place a replacement order. Please note that you will be charged for the replacement merchandise and you will be refunded for your returned merchandise once received and processed by us. Unfortunately, we are unable to waive return shipping fees.
If you received a gift that was purchased from us, either online or in person, you can return it by mail. To return by mail, please contact us at firstname.lastname@example.org and enter your order number to start your return process.